OPERA

Property Management Sistem

OPERA Property Management System (PMS) is designed to meet the varied requirements of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for doing their day-to-day jobs — handling reservations, checking guests in and out, assigning rooms and managing room inventory, accommodating in-house guest needs, and handling accounting and billing.

The application is configurable to each property's specific requirements and operates in either single-property or multi-property mode, with all properties in a complex sharing a single database. OPERA PMS is fully integrated with OPERA Sales and Catering, OPERA Gaming and Comp Accounting, OPERA Vacation Ownership System, OPERA Quality Management System, and the OPERA central systems - ORS, the OPERA Reservation System; and OCIS, the OPERA Customer Information System.

Modules:

Reservations:
OPERA Reservation features are integrated with other functionality such as profiles, cashiering, and deposits. This module offers a complete set of features for making and updating individual, group, and business block reservations, including deposit handling, cancellations, confirmations, wait-listing, room blocking, and sharing.

Rate Management:
An extensive set of features for setting and automatically controlling rates, for rate quotation, and for revenue forecasting and analysis are integrated into OPERA to create the most comprehensive rate management system in the industry. OPERA interfaces with the OPERA Revenue Management Systems and other major yield management applications.

Profiles:
OPERA profiles are complete demographic records for guests, business accounts, contacts, groups, agents, and sources. Profiles include addresses, phone numbers, membership enrolments, stay and revenue details, guest preferences, and additional data that make reservations handling and many other activities faster and more accurate.

Front Desk:
Arrivals and in-house guests are served using the Front Desk features This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department advisories, or traces.

Cashiering:
Posting guest and passer-by charges (including taxes and other generates), making posting adjustments, managing advance deposits, settlements, checkout and folio printing are a few of the many activities handled by OPERA Cashiering. Cashiering accommodates multiple payment methods per reservation including cash, check, credit cards, and direct bill. In multi-property environments, guest charges can be cross-posted from any property in the hotel complex.

Rooms Management:
OPERA's Rooms Management features handle all facets of room supervision including availability, housekeeping, maintenance, and facility management.

Reporting:
OPERA offers over 360 separate standard reports. Reports can be customized for each hotel and new reports may be created as needed using OPERA's built-in Report Writer.

Fully Configurable:
Choice of OPERA features, system behaviors and priorities, and system-wide defaults are controlled by the property. User permissions determine which features may be accessed by each user and user group. Many OPERA screens may be customized by the property.